Careers at Jazz

The Usher is responsible for maintaining seating and the safety of patrons in all performance venues in Frederick P. Rose Hall, including, but not limited to: Rose Theater (up to 1233 seats); The Allen Room (adjustable seating risers from 300-493) and other venues as directed.

Responsibilities:

• Politely directing and escorting patrons to their seats.
• Providing patrons with programs and other relevant materials.
• Checking assigned section for cleanliness and proper box seat arrangement.
• Visually sweep the theaters to check for potential safety issues and lost and found items.
• Be aware of and enforce appropriate house rules.
• Remain at assigned post throughout the event unless taking an assigned break.
• Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.
• Attend pre-event Usher meetings and other trainings as required by management.
• Demonstrate an in-depth knowledge of all venues within Frederick P. Rose Hall and a good understanding of evacuation procedures from all points within each venue.
• Other duties as directed.

Qualifications:

• Superior customer service and people management skills.
• Friendly and helpful personality.
• Strong management, organizational, and diplomatic skills.
• Ability to juggle multiple requests and tasks in an extremely hectic environment.
• Excellent verbal communication skills.
• High level of motivation, persistence and patience in working with varying groups of people.
• Fireguard F-94, First Aid, CPR, AED certification is a plus.

Requirements:

• Must be able to stand for extended periods of times, walk up three flights of stairs, able to lift 15 lbs.
• Must be able to read small print.
• Must be able to open theater doors repeatedly throughout shift.