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The Usher is responsible for maintaining seating and the safety of patrons in all performance venues in Frederick P. Rose Hall, including, but not limited to: Rose Theater (up to 1233 seats); The Allen Room (adjustable seating risers from 300-493) and other venues as directed.


  • Politely directing and escorting patrons to their seats.
  • Providing patrons with programs and other relevant materials.
  • Checking assigned section for cleanliness and proper box seat arrangement.
  • Visually sweep the theaters to check for potential safety issues and lost and found items.
  • Be aware of and enforce appropriate house rules.
  • Remain at assigned post throughout the event unless taking an assigned break.
  • Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.
  • Attend pre-event Usher meetings and other trainings as required by management.
  • Demonstrate an in-depth knowledge of all venues within Frederick P. Rose Hall and a good understanding of evacuation procedures from all points within each venue.
  • Other duties as directed.


  • Superior customer service and people management skills.
  • Friendly and helpful personality.
  • Strong management, organizational, and diplomatic skills.
  • Ability to juggle multiple requests and tasks in an extremely hectic environment.
  • Excellent verbal communication skills.
  • High level of motivation, persistence and patience in working with varying groups of people.
  • Fireguard F-94, First Aid, CPR, AED certification is a plus.


  • Must be able to stand for extended periods of times, walk up three flights of stairs, able to lift 15 lbs.
  • Must be able to read small print.
  • Must be able to open theater doors repeatedly throughout shift.


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